Terms of service

Agreeing to these terms

These terms apply when you create a HeyLevo account or use heylevo.com, the HeyLevo app, or a HeyLevo app you install from Google, Meta, Shopify or another marketplace. If you use HeyLevo for a business or organisation, you agree to these terms for it and confirm you are allowed to. If you have a signed order form with us, it takes priority where it differs from these terms. You must be at least 18 to use HeyLevo.

What HeyLevo provides

HeyLevo (formerly Levo.so) gives teams one place to run their website and content, contacts, forms, events and payments, email, WhatsApp messages, chat and business card scanning, and to connect them with other services. We keep improving HeyLevo, so features change. If we remove something important to a paid plan you are on, we will tell you first.

Your account

• Give accurate details and keep them up to date.
• Keep your login secure. You are responsible for what happens in your account and for the people you invite to it.
• Tell us straight away at support@heylevo.com if you think someone has used your account without permission.

Your content and your customers' data

• You own the content and data you put into HeyLevo, including your contacts and the messages you exchange with them.
• You let us host, copy, process, display and send it only as needed to run HeyLevo for you, as our privacy policy describes.
• You are responsible for having the right to use that content and data, for telling people how you use their information, and for getting any consent the law requires.
• You can export your content while your account is open.

Messaging rules

When you send email, WhatsApp messages, text messages or calls through HeyLevo, you must:

• Have each person's permission before sending them marketing messages, and keep a record of it.
• Stop marketing messages straight away when someone replies STOP or unsubscribes.
• Make clear who the message is from.
• Follow the anti-spam, telemarketing and privacy laws where your recipients live, WhatsApp's Business and Commerce policies, and mobile carriers' rules for text messages.

We may pause sending from an account that gets many complaints, blocks or failed deliveries, or that a provider such as Meta flags, while we look into it.

Acceptable use

You must not use HeyLevo to:

• Break the law, or help anyone else break it.
• Send spam, or deceptive, harassing, hateful or sexually explicit content.
• Infringe anyone's intellectual property or privacy.
• Spread malware, phish, or try to get into accounts or systems you are not allowed into.
• Overload, probe or disrupt HeyLevo, or get around its limits or security.
• Copy, resell or reverse engineer HeyLevo, except where the law allows it or we agree in writing.
• Collect payment card numbers, government ID numbers or health records in places not built for them.

Apps and services you connect

HeyLevo works with services run by other companies, such as Google, Meta (Facebook and WhatsApp), Shopify and payment providers. Your use of them is governed by their own terms and privacy policies. We are not responsible for them, and a HeyLevo feature that depends on one may change or stop if that company changes its service. You can disconnect them at any time. Google, Facebook, WhatsApp and Shopify are trademarks of their owners.

AI features

Some features use AI to draft text, answer questions or read business cards. AI output can be wrong or incomplete, so check it before you publish, send or rely on it. You are responsible for what you publish and send. We do not use your content to train AI models.

These features run on models from third-party providers, such as OpenAI, Anthropic, Google and xAI, and we may add or change providers. Our privacy policy explains what is sent to them.

Plans, fees and cancellation

• Paid plans are priced on our pricing page or in your order form. Prices exclude taxes unless shown otherwise.
• Unless your order form says otherwise, paid plans renew for the same period until you cancel. You can cancel at any time, and your plan stays active until the end of the period you have paid for.
• Refunds are given where your order form says so or the law requires.
• HeyLevo adds no per-transaction fee on tickets, dues or donations. Payment providers charge their own fees.
• We will tell you before a price change applies to your plan.
• Free plans and trials can have limits, and we may change or end them.

Suspension and closing your account

• You can stop using HeyLevo and ask us to close your account at any time. See data deletion.
• We may suspend or close an account that breaks these terms, does not pay, puts others at risk, or where the law requires. Where we can, we tell you first and give you a chance to fix the problem.
• Before an account closes, you can export your content. After that, we delete it as our privacy policy describes.

Our property

HeyLevo's software, design and brand belong to HeyLevo. These terms give you the right to use HeyLevo, not ownership of it. If you send us ideas or feedback, we may use them without owing you anything.

Disclaimers

We work hard to keep HeyLevo running and your data safe, but we provide HeyLevo "as is" and "as available". To the extent the law allows, we do not promise that it will be uninterrupted, error-free or fit for a particular purpose.

Limits on liability

To the extent the law allows, HeyLevo is not liable for indirect or consequential losses, such as lost profits, revenue or data, and our total liability for any claim about HeyLevo is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that the law does not allow us to limit.

Claims caused by your use

If someone makes a claim against HeyLevo because of your content, the messages you send, or your breach of these terms or the law, you will cover the reasonable costs of that claim.

Changes to these terms

We may update these terms. We will post the new version here with a new date, and email account owners about significant changes before they take effect. If you keep using HeyLevo after that, the new terms apply.

Contact

For any question about these terms, email support@heylevo.com. See also our privacy policy and support page.