Data deletion

If a business messaged you on WhatsApp through HeyLevo

1. Email support@heylevo.com with the subject "Data deletion request".
2. Tell us the WhatsApp number the messages came to, and the name of the business that sent them.
3. We confirm your request, delete your contact details, consent record and message history within 30 days, and tell you when it is done.

To stop marketing messages only, reply STOP in the chat. That works straight away.

If your business connected a WhatsApp number to HeyLevo

1. Disconnect HeyLevo: remove the HeyLevo app from your WhatsApp account in Meta Business Settings, or disconnect it in the WhatsApp Business app on your phone.
2. Email support@heylevo.com from your account email with your WhatsApp Business account ID or phone number.
3. We delete your stored access token when we process the request, and your contacts, contact lists, templates and message history within 30 days.

What gets deleted

• Contact details, consent and opt-out records, and any details a business added to its contact lists.
• Messages sent and received through HeyLevo, and their delivery reports.
• For businesses, the encrypted access token and the details of the connected account.

Copies kept by Meta (WhatsApp) follow WhatsApp's own policies. Everything else is described in our privacy policy.