Support
Get help with your HeyLevo account, billing, data, or an app you connected.
Last updated 10 November 2026
Email us
Write to support@heylevo.com and we will reply by email. To help us sort it out faster, include:
- The email address on your HeyLevo account.
- The name of your workspace or website.
- What you were trying to do, and what happened instead.
- Screenshots or links, if you have them.
Common requests
- Account and billing: plan changes, invoices or closing your account. Email us from your account email.
- Deleting your data: follow our data deletion instructions.
- Privacy questions: read our privacy policy, or email us.
- A security problem: email us with the subject "Security". Please don't share the details publicly until we have fixed it.
- Buying HeyLevo: talk to sales.
Disconnect an app
- Google: go to myaccount.google.com/permissions, choose HeyLevo, and delete all connections.
- Facebook and WhatsApp: remove the HeyLevo app from your WhatsApp account in Meta Business Settings, or go to Facebook Settings & privacy → Settings → Apps and websites and remove HeyLevo.
- Shopify: in your Shopify admin, go to Settings → Apps, choose the HeyLevo app, and select Uninstall.
Disconnecting stops new data reaching HeyLevo. To delete what we already hold, see data deletion.
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